Terms of Service

4.1 Use of AI Systems

Axiom uses artificial intelligence tools and systems for project management, code generation, data analysis, quality assurance, workflow automation, and internal decision support. The Client acknowledges and accepts that AI systems are an integral part of Axiom's service delivery methodology.

4.2 AI Tooling & Human Oversight

AI-assisted development forms an integral part of Axiom's development methodology as described in Section 3.1. AI may be used for code generation, testing, documentation, design assistance, and workflow automation, subject to human review and technical oversight.

4.3 Data Processing by AI

Client data — including project specifications, content, and usage patterns — may be processed by AI systems as part of service delivery. Anonymised and aggregated data derived from Client projects may be used to train and refine Axiom's internal tools. No personally identifiable information will be used for AI training without compliance with applicable GDPR provisions.

4.5 AI Output Disclaimer

AI systems generate output using probabilistic models rather than deterministic programming. Although Axiom reviews AI-assisted work before delivery, AI-generated output may occasionally contain:

• Incorrect assumptions;
• Incomplete functionality;
• Inefficient implementations;
• Formatting or visual inconsistencies;
• Unexpected behaviour.

Such outputs are considered an inherent aspect of AI-assisted development and are reviewed and corrected through the normal development process described in Section 8. Their occurrence alone does not constitute defective performance or breach of contract.

5.1 Quote Acceptance

A binding Agreement is formed when the Client accepts a quote or Project Agreement issued by Axiom by written confirmation, electronic signature, or payment. Quotes are valid for 30 calendar days from issue.

5.2 Right of Withdrawal (Consumers)

In accordance with Book VI, Title 3 of the Belgian Code of Economic Law and EU Directive 2011/83/EU, consumer Clients have a right to withdraw from a distance contract within 14 calendar days without giving any reason. Where custom services begin with the Client's prior express consent, this right may be waived as communicated prior to commencement.

5.3 Subscription Commencement, Trial & Minimum Term

The Client may cancel the project at any time before the Service goes live without any Subscription obligation.

The Subscription commences when the Service is deployed to its production environment ("Go-Live"). Go-Live includes, where applicable, the registration of the Client's domain name, activation of SSL certificates, and other production infrastructure required to make the Service publicly available.

From the Go-Live date:

• the first month of the Subscription is provided free of charge as a trial period;
• the Client may terminate the Subscription at any time during this trial period without incurring Subscription fees;
• any third-party costs incurred by Axiom on or after Go-Live specifically for the Client, including but not limited to domain registration, SSL certificates, or similar external services, remain payable by the Client;
• if the Subscription is not terminated during the trial period, the Client commits to the remainder of the six (6) month minimum Subscription term.

Following completion of the minimum Subscription term, the Subscription shall continue on a month-to-month basis and may be terminated by either party upon thirty (30) calendar days' written notice.

5.4 Domain Ownership upon Early Termination

Where Axiom has registered a domain name on behalf of the Client, Axiom shall provide a one-time opportunity for the Client to acquire ownership of that domain for three hundred and fifty percent (350%) of the original registration cost, excluding applicable taxes, together with any applicable registrar transfer fees.

If the Client declines this one-time offer, Axiom shall retain ownership of the domain. Any future transfer or sale of the domain shall be entirely at Axiom's sole discretion.

6.1 General Obligations

As a Client, you agree to provide accurate information, maintain credential security, use Services in compliance with Belgian and EU laws, respect intellectual property, and ensure provided assets do not infringe third-party rights.

6.2 Client Collaboration Expectations

The Client acknowledges that timely communication and feedback are fundamental to Axiom's rapid, iterative development methodology. Development schedules are prepared on the assumption that the Client remains reasonably available throughout the project.

The Client agrees to use commercially reasonable efforts to respond within the following timeframes:

8.1 Delivery Milestones & Acceptance

Axiom will deliver milestones in accordance with the Project Agreement. Upon delivery of each milestone, the Client has 10 business days to review and either accept the work or provide specific written feedback. Acceptance confirms that the Client has reviewed delivered functionality to a commercially reasonable extent. If no response is received within 10 business days, the Deliverable shall be deemed accepted.

8.2 Iterative Development

Deliverables are developed through successive review rounds. Initial feature versions prioritize core functionality over optimization, visual polish, performance tuning, or edge-case handling. Refinement takes place through feedback as outlined in Section 6.

8.3 Scope Interpretation & Technical Decisions

Where project specifications are silent, ambiguous, or incomplete regarding implementation details, Axiom may make commercially reasonable technical or design decisions to maintain development momentum. Such implementation choices do not constitute defects and may be refined during normal review cycles.

9.1 Axiom Pre-existing IP

Axiom's brand, proprietary frameworks, internal tools, templates, and methodologies remain the exclusive property of Axiom. The Client receives a non-exclusive license to use Pre-existing IP solely as embedded in the Deliverables during the term of the Agreement.

9.2 Client Data Ownership

The Client retains sole ownership of all data, user records, business files, brand assets, and content entered into or generated within the platform ("Client Data").

9.4 Open Source & Portfolio Use

Deliverables may incorporate open-source components governed by their respective licenses. Axiom reserves the right to display completed client projects in its portfolio, case studies, and marketing materials, and to include a discreet "Built by Axiom" attribution on delivered digital platforms. Regardless of AI assistance, platform ownership is governed exclusively by this Section 9.

9.5 Optional Source-Code Buyout

A subscription does not transfer ownership of source code. On written request, Axiom may prepare a separate proposal to transfer rights in specifically identified, project-specific code. No transfer takes effect without a signed Project Agreement or addendum defining the rights, delivery, exclusions and price, and payment of that price. Axiom's pre-existing IP, reusable tools, and third-party or open-source components are not transferred; their use remains subject to the applicable licences.

The proposed price is assessed from recorded billable hours spent on the project by each contributor, at the applicable rate for that contributor's role, including professional and student contributors where relevant. Axiom will disclose the rate and estimated scope of any detailed valuation work and obtain the Client's approval before charging for its preparation. A valuation is a proposal, not an automatic right to acquire the code.

A buyout does not itself include hosting, continuing development, maintenance, or rights beyond those expressly agreed. Client Data remains the Client's under Section 9.2 regardless of whether a buyout occurs; termination and export rights remain subject to the Agreement and mandatory law.

10.2 Phased Payments for Composite (Tier 4) Agreements

For large engagements, including Tier 4 composite agreements, the Project Agreement may provide for the works to be invoiced per phase. Each phase carries its own price and deadline as set out in the signed agreement.

Where a phase deadline depends on deliverables, information or approvals to be supplied by the Client and that deadline is missed, the phase becomes payable regardless of progress, without prejudice to Section 6.3. Rollover rules for included hours and on-site days are stated in the Project Agreement and apply as written there.

11.1 Limited Warranty

Axiom warrants that Deliverables will materially conform to agreed written specifications. For 30 calendar days following final acceptance, Axiom will correct reported Bugs at no additional charge. Services are performed with commercially reasonable skill and care.

11.3 Software Lifecycle Standard

The Client acknowledges that software development is an iterative process and that discovering and correcting defects forms part of the normal software lifecycle. Axiom does not warrant that Deliverables will operate entirely uninterrupted or completely error-free. Minor defects, brief service interruptions, or required post-delivery refinements do not automatically constitute a failure to perform the Services or a breach of contract.

11.4 Maintenance After a Buyout & Third-Party Changes

A source-code buyout does not include a maintenance contract. Axiom may offer a separate written maintenance agreement, with work billed at agreed hourly rates. If the Client or a third party changes the code without Axiom's prior written approval, Axiom may assess and document the impact on its support obligations. Changes that prevent reliable maintenance may require a revised scope or fees, or justify suspension or termination of the affected maintenance services under that agreement, subject to its notice and cure terms and mandatory law. They do not undo the Client's agreed buyout rights or ownership of Client Data.

12.1 Activity Logging Detail

Axiom maintains activity logs of platform operations for operational security, service delivery, and audit purposes. Activity logs may include timestamps, user identifiers, administrative actions, configuration changes, database operations, and relevant system events.

17.1 Convenience & Breach

Either party may terminate ongoing subscriptions with 30 calendar days' written notice. Material breaches permit termination upon 14 calendar days' written notice if uncured.

17.2 Effect of SaaS Subscription Termination

Upon termination of a subscription, access to the hosted platform will end. Client Data will be handled in accordance with Section 9.2.

Upon written request submitted within thirty (30) days post-termination, Axiom will provide the Client with an export copy of Client Data in a commercially reasonable format. The Client has no right to receive source code, application architecture, internal tooling, deployment infrastructure, or proprietary platform components unless separately agreed in writing.

18.1 Governing Law

These Terms are governed by and construed in accordance with Belgian law.

18.2 Mediation

The parties shall first attempt to resolve any dispute in good faith through amicable negotiations. If unresolved within 30 calendar days, either party may refer the dispute to mediation through the Belgian Federal Mediation Commission (Federale Bemiddelingscommissie) before litigating.

18.3 Jurisdiction

Commercial disputes fall under the exclusive jurisdiction of the Enterprise Court (Ondernemingsrechtbank) of Antwerp, Belgium. Consumer disputes follow statutory domicile rules in accordance with Belgian and EU law.

18.4 Online Dispute Resolution (Consumers)

In accordance with EU Regulation 524/2013, consumers may also submit complaints via the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18.5 Limitations Regarding Reusable Technology

The Client acknowledges that Axiom operates a SaaS platform and develops reusable technology, frameworks, components, workflows, and technical solutions across multiple client projects.

Unless expressly agreed otherwise in writing under a separate agreement, the Client does not receive exclusive rights to technical approaches, software components, design patterns, automation logic, or architectural solutions used by Axiom. Similar functionality, designs, or technical solutions may be developed for other clients, provided that Axiom does not disclose Client Confidential Information.